The Hotel Sheet is 100% New Zealand-owned and operated and all items ship from New Zealand.
Where we ship to
Covid-19: Shipping within New Zealand
At this time, we expect shipping to take an estimated 5-14 working days depending on your location. We're a New Zealand company so all stock ships from Auckland however, NZ post has warned us to expect delays now that Omicron has taken hold. Except where noted, shipping is included free in our New Zealand pricing.
Covid-19: Shipping outside of New Zealand
Unfortunately, due to COVID-19, we are still seeing unpredictable delays and increased costs for shipping outside of New Zealand. Shipping can take up to 8 weeks depending on your country.
We do apologise however, we are unable to speed up this process. We appreciate your understanding during this time.
Shipping to Eastern Australia has a flat-rate of $25 NZD per set and shipping to Western Australia has a rate of $65 NZD per set.
Rest of the world
We also ship to Canada, Hong Kong, Japan, Singapore, United Kingdom and United States for a flat-rate of $89 NZD per set. Our bedding is heavy sorry!
Due to the quality and expense of our products, all shipments are tracked, insured and require a signature upon delivery. We suggest shipping to a business address for convenience if nobody is home.
Overseas customs and duty
All items ship from New Zealand and each country has its own policies on international goods, meaning some overseas customers may incur additional customs duties, taxes or fees. While we try to estimate this as a subtotal in the final checkout, it is worth looking into your country's customs policies and costs before purchasing to avoid any surprises.
If your country is not listed
If we do not ship to your country and you would like to purchase from The Hotel Sheet, please contact us and we will endeavour to find a solution. However, this may not be possible in all cases.