ABOUT COVID-19 SHIPPING TIMES

Shipping

Where we ship to

Covid-19: Shipping within New Zealand

We're a New Zealand company and all products ship from New Zealand with an estimated 4-12 days shipping time during Covid-19. Except where noted, shipping is included in our New Zealand pricing.

Covid-19: Shipping outside of New Zealand

Unfortunately, due to COVID-19, we are seeing significant delays with shipping outside of New Zealand. We currently estimate shipping to take up to 8 weeks depending on your country. 

We do apologise for these delays, however, we are unable to speed up this process. We appreciate your understanding during this time.

For Australia, Canada, Hong Kong, Japan, Singapore, United Kingdom and United States, a shipping flat rate of $69 NZD applies.


Signature required

Due to the quality and expense of our bedding and table linen, all shipments are tracked, insured and require a signature upon delivery. We suggest shipping to a business address for convenience.


Customs and duty

Every country has its own policies on international goods, meaning some customers may incur additional customs duties, taxes or fees. While we try to estimate this as a subtotal in the final checkout, it is worth looking into your country's customs policies and costs before purchasing to avoid any surprises. 


If your country is not listed

If we do not ship to your country and you would like to purchase from The Hotel Sheet, please contact us and we will endeavour to find a solution. However, this will not be possible in all cases.

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