Where we ship to
Covid-19 Level-3: Shipping within New Zealand
Auckland is now in level-3 so expect shipping delays. We'll update this page once we clarify exactly how long shipping will take.
At this time, we expect shipping to take an estimated 6-12 working days depending on the location. We're a New Zealand company and all products ship from Auckland, New Zealand. Except where noted, shipping is included in our New Zealand pricing.
Covid-19: Shipping outside of New Zealand
Unfortunately, due to COVID-19, we are still seeing significant delays and increased costs for shipping outside of New Zealand. We currently estimate shipping to take up to 8 weeks depending on your country.
We do apologise for these delays, however, we are unable to speed up this process. We appreciate your understanding during this time.
For Australia, Canada, Hong Kong, Japan, Singapore, United Kingdom and United States, a shipping flat rate of $89 NZD applies.
Due to the quality and expense of our products, all shipments are tracked, insured and require a signature upon delivery. We suggest shipping to a business address for convenience if nobody is home.
Customs and duty
Every country has its own policies on international goods, meaning some customers may incur additional customs duties, taxes or fees. While we try to estimate this as a subtotal in the final checkout, it is worth looking into your country's customs policies and costs before purchasing to avoid any surprises.
If your country is not listed
If we do not ship to your country and you would like to purchase from The Hotel Sheet, please contact us and we will endeavour to find a solution. However, this will not be possible in all cases.