COVID-19 LEVEL 4 DELAYS

Shipping

Where we ship to

Level 4 Covid-19: Shipping within New Zealand

At this time, we expect shipping to take an estimated 10-14 working days depending on your location. We're a New Zealand company so all stock ships from Auckland. Except where noted, shipping is included in our New Zealand pricing.

Covid-19: Shipping outside of New Zealand

Unfortunately, due to COVID-19, we are still seeing unpredictable delays and increased costs for shipping outside of New Zealand. Shipping can take up to 8 weeks depending on your country. 

We do apologise however, we are unable to speed up this process. We appreciate your understanding during this time.

Australia

Shipping to Eastern Australia has a flat-rate of $25 NZD per set and shipping to Western Australia has a rate of $65 NZD per set.

Rest of the world

We also ship to Canada, Hong Kong, Japan, Singapore, United Kingdom and United States for a flat-rate of $89 NZD per set. Our bedding is heavy sorry!


Signature required

Due to the quality and expense of our products, all shipments are tracked, insured and require a signature upon delivery. We suggest shipping to a business address for convenience if nobody is home.


Customs and duty

Every country has its own policies on international goods, meaning some customers may incur additional customs duties, taxes or fees. While we try to estimate this as a subtotal in the final checkout, it is worth looking into your country's customs policies and costs before purchasing to avoid any surprises. 


If your country is not listed

If we do not ship to your country and you would like to purchase from The Hotel Sheet, please contact us and we will endeavour to find a solution. However, this will not be possible in all cases.

Have a question?