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60 Night Trial & Returns

The Hotel Sheet products have been crafted with the utmost care and attention to detail. We're 100% New Zealand-owned and operated and all items ship from NZ. However, if you're unhappy, see below for the options we have available. Any used returns are donated to the Women's Refuge via Shine.

Shine

60 night trial/60 day money back guarantee

Returns on bedding will be accepted within 60 days of delivery, even if items have been used, under the following conditions:

  • Please keep all the original packaging (including the brown shipper box) to have items returned and refunded.
  • Items that have been ripped, stained, soiled or damaged in any way may not be returned (unless faulty, see below). Damaged items will not be refunded.
  • Items that were free (as part of a promotion or bundle deal) are not eligible for a refund and will be required to be returned for full refund.
  • Our 60 night trial does not apply to samples, factory seconds/seconds, clearance sale items or towels / bath sheets.
  • Used items must be washed and returned clean if used/slept on, as returns are donated to SHINE New Zealand. 
  • Please be aware that items that have not been washed will be charged a $50 laundry fee, and the cost will be deducted from your refund payment.
  • Refunds are only made to the payment method originally used to purchase: such as the original Credit Card, Debit Card, Bank Account, LayBuy or AfterPay Account. 
  • We do not offer refunds in cash.
  • Towels and bath sheets are not covered under the 60 night trial.

Faulty items

  • If an item has been delivered faulty, please notify The Hotel Sheet immediately and no later than 7 days upon delivery.
  • Should a product become faulty during use and within 12 months of delivery, please let us know and we will remedy the problem immediately.
  • Faulty items will be replaced and returned at The Hotel Sheet's expense.

Exchanges

  • Exchanges are accepted within 14 days of delivery, only if all items are unwashed, unused and in original packaging (including the brown shipper box).
  • Shipping for exchanged items will be at the customer's expense.
  • If exchanging for an item of a lower price, we'll refund the difference to the original credit card or payment method.
  • If exchanging for an item of a higher price, we'll issue a new invoice for you to pay the difference.
  • We do not offer exchanges for cash.
  • Items that have been ripped, stained, soiled or damaged in any way may not be returned (unless faulty, see above).
  • Damaged items may not be exchanged or refunded. 
  • Please note: no returns, exchanges or refunds on samples or factory seconds.

Complete the form below and indicate return, exchange or fault and we'll get back to you as soon as possible.